Shipping and Return
Shipping & return policy
Australian standard shipping & handling is included per complete order for Parcel Post via Australia Post and includes a tracking number.
All our crowns are handmade to order and will be sent within 7 to 10 days of order.
Custom orders, both millinery and costume differ depending on design and process. This will be discussed during the creation time.
Parcel Post items will be delivered 4-7 days following the shipping date depending on your location. Goods are tracked via Aust post, a tracking number will be issued once posted, if you are not home when the goods are delivered, a note will be left for you and you will need to pick up the parcel from an Australia Post Office.
We ship goods from 9am - 2pm Monday to Friday only, so add 1-2 days onto the expected shipping time if you place an order on the weekend.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or forced closure for which we will not be responsible.
Madame Melanie is not liable for any damage to goods occurring in transit.
International shipping is charged at a flat rate of $40 per order. We currently ship to the following countries, UK, USA, Canada, New Zealand, China, Japan, France, Spain, Italy, Portugal, Sweden, Norway, Finland, Belgium, The Netherlands and Germany.
Our standard international delivery uses Australia Post and overseas postal services and will take between 7 - 21 days to arrive.
You may be subject to local taxes, import duties, quotas, permits or other local requirements on your order, and these charges must be paid by the recipient of the parcel. Customs requirements vary from country to country so we strongly recommend that you research the customs requirements in your own country before you place your order. We will not be liable for any customs or import duties.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force closure for which we will not be responsible.
Madame Melanie is not liable for any damage to goods during transit.
All our prices are displayed and transactions charged in Australian Dollars. If you purchase from outside Australia the transaction will be translated into your local currency by your own bank or Paypal and you will be subject to the exchange rates and conversion fees applied by those organisations.
RETURNS - GOODS PURCHASED ONLINE*
Returns are not accepted due to change of mind. As our products are made by Madame Melanie and we follow a strict checking policy before sale, no refunds are offered.
We also can't accept returns on any items that have been custom made or customised for you, so please make sure you ask all the questions you need during the purchasing process.
However if you have any questions please contact me asap.
*Except goods purchased online & collected at market, which are to be inspected and tried on by the customer when they are picked-up and cannot be returned once taken from the store/market.
RETURNS - GOODS PURCHASED AT A PHYSICAL LOCATION
Regrettably we cannot accept returns on goods purchased from our physical locations, i.e. in store, from a pop-up location, trade fair, market or event, so please choose carefully and make sure you try items on at the location. Feel free to bring your dress or outfit with you to try on with the headpiece so you can be sure it will match, and ask our sales staff all the questions you need before you purchase. We want to make sure you're 100% happy with your purchase before you leave us, so will happily answer any questions you may have.
International customers please contact me asap with any questions. This must be done no more than 7 days of the delivery date.
The buyer will cover the postage cost of the return, unless the goods are faulty (see below Faulty Goods").
Check with your Customs office to see if they would refund any Customs taxes on a return. Madame Melanie does not refund Customs taxes or fees.
We do not offer exchange on customised products. On all other product please contact me.
We spend a lot of time on quality control and checking our goods inside and out before we send them to you as we want to make sure your product is perfect every time.
If however you believe your goods are faulty please email firstname.lastname@example.org and we'll happily do everything we can to put it right.